Shopping online and shipping items across the country can be confusing and stressful. At Mission, we understand that you are going to have questions about shipping times and where items will be coming from. That’s why we’ve put together a simple guide to shipping cross-country. If you still have questions after reading this guide, please feel free to email us!
How long will it take my order to ship?
This is really a loaded question with many different answers. When looking at a product page, you will notice that they either say “stock item” or “factory stock”. Stock items come directly from our warehouse in San Antonio, Texas and ship out as soon as we enter your order into our system (usually within 24 hours). Factory stock items come directly from the manufacturer and have estimated processing times listed on the product page. If a product says that an item “usually ships within 8 business days”, that means that after 8 business day your item will leave the manufacturer and could be on the road for an additional 2-5 business days. If you want to find out where your factory stock item is shipping from you can simply Google the company name and find their location. We have a detailed list of locations coming soon!
How can I send a gift to a friend or family member?
That’s easy! Just make two separate orders. This way we know that your items need to be shipped to you and that the gift(s) need to be shipped to another address. If you have problems figuring out the items in your cart feel free to give us a call.
How much does shipping cost?
Shipping is calculated by UPS and we do not add any extra fees. The base price for UPS shipping is at least $8. Unfortunately, we do not have control over the price and we do not ship via USPS. To calculate shipping simply place an item in the cart and a brown button that says “calculate shipping” will appear to the right. Enter your zip code and state and your shipping will be calculated instantly! You will have five different shipping options to choose from depending on how fast you need your order. Just remember that shipping times do not include processing times. Expediting shipping will not expedite processing.
Why do I only have a freight option under shipping methods?
This issue comes up a lot. There are two reasons why this could be happening. Either the item you are purchasing is too large or heavy to ship via regular UPS or your zip code was entered incorrectly. Check into both of these things first and if you are still having trouble you can call us for help.
Have more questions about shipping? Let us know! Feel free to email us or call us with questions or concerns.