(Read full policies here.)
Damage Policy Summary
There are rare occasions when items may be damaged in transit. It is imperative that you check your order thoroughly before signing off on the shipment. If damage incurred in transit, it is your responsibility to sign it "Damaged" on the freight bill and you must file a freight claim with the freight company, not Mission Restaurant Supply. Make sure to save all packaging in case a freight claim needs to be filed. For further details, please read our policies page.
Refused Shipment Policy
If a shipment is refused due to damage incurred in transit, we will replace and redeliver the items at no cost to you. If refused for any reason other than damage, you the customer will be responsible for the full freight cost both ways, in addition to a 20% restocking fee. Please read our Policies page for exclusions to this rule, including shipments damaged while in storage and shipping errors made by Mission Restaurant Supply. For further details, please read our policies page.
Return Policy on Factory Stock Items:
Restocking fees vary by factory and can be as much as 50% or in some cases Non-Refundable. Please visit the factory's website or call our customer service department for information on factory returns before placing your order. For details, please read our policies page.