All references herein to "Mission Restaurant Supply," "MissionRS," "Mission," "we," "us," and "our" refer to Mission Restaurant Supply. The terms "MissionRS.com," "shopping cart," "website," and "site" refer to the website at http://www.missionrs.com/. The terms "customer," "visitor," "shopper," "user, " "you," "your" and "yours" refer to the customer utilizing our website to order merchandise, to browse our website, or to communicate with staff.
You assume all responsibility and risk for the use of MissionRS.com, which is provided by Mission Restaurant Supply on an "as is" basis. Mission Restaurant Supply makes no representation or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials or products included on our website. Mission Restaurant Supply disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement of intellectual property rights or other proprietary rights and freedom from errors, viruses, bugs or other harmful components.
When Will Card Be Charged
We will charge your credit or debit card when the order is processed (normally, within two business days).
Your receiving an order confirmation via email does not guarantee our acceptance of an order. MissionRS.com reserves the right to limit the quantity of items ordered and/or refuse to sell to any customer. While we will use our best efforts to fulfill all orders, Mission Restaurant Supply cannot guarantee the availability of any particular product displayed on this site. We reserve the right to discontinue the sale of any product listed on this site at any time without prior notice.
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment, shipping address, or billing address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order. If we reject your order, we will attempt to notify you using the email address or phone number you provided us with the order. Normally, your credit or debit card will not be charged if we reject an order, but we will process a refund if the charge has been made on your card.
In the event the shipping address does not coincide with the billing address, we will attempt to notify you using the email address you provided us with the order. If we do not hear from you in a timely manner, we reserve the right to cancel your order.
MissionRS.com, the online presence for Mission Restaurant Supply, might reflect different pricing than that found in the Mission Restaurant Supply showrooms. These separate pricing structures may be due to many factors, including a local-versus-national marketplace, freight costs, the geographic location of stocking inventory, and purchasing capabilities. The pricing reflected on the website is specifically intended for online transactions that ship from either the MissionRS.com distribution center or a manufacturer's distribution center, and said price may not be honored in any of our inventory-stocking showrooms.
If a product is listed at an incorrect price due to a typographical error, entry error, or error in pricing information received from our suppliers, Mission Restaurant Supply shall have the right to refuse or cancel any orders placed for said price. If you have already been charged for the purchase and the order is canceled, we will issue a credit to your credit card account or other payment type in the amount of the incorrect price.
In general, sales tax is added to orders that are shipping within the state of Texas. On occasion, sales tax is added after an order has been placed because of a manufacturer's request. For example, we may be required to collect taxes: in the event that all or part of your order is shipping from the same state that it is shipping to, if your state requires that we charge sales tax, or because the factory has representation within your state. If this is the case on your order, a customer service representative will contact you for an approval on the new total cost before processing your order. In the event that we do not hear from you in a timely manner, we reserve the right to cancel your order.
Errors on Our Site
Prices, images and photography, and availability of products and services are subject to change without notice. Errors will be corrected when discovered, and Mission Restaurant Supply reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If you have already been charged for the purchase and the order is canceled, we will issue a credit to your credit card account or other payment type in the amount of the incorrect price.
Discount Codes / Coupons
Discount Codes (also described as "Coupons" or "Online Discount Codes") are available for shoppers. Each discount code may only be used once per purchase and may not be combined with other codes or offers. If multiple discount codes are applied to one order, we reserve the right to remove all but one (1) discount code or cancel your order. All charges involved will be the responsibility of the customer.
Mission Restaurant Supply strives to excel in Customer Service. Most stock inventory will ship from our distribution center in 1-3 business days. However, on days when we experience high traffic, or if we have inventory issues, processing of your order may be longer.
Unfortunately, we have no control over the shipment of made-to-order and non-stock items so the date of your shipment may vary.
*Shipping times will be longer during the holidays.
We ship most orders via FedEx. If an order exceeds weight and/or size restrictions set by FedEx, your order will be shipped by a freight company. In this case a customer service representative will contact you and provide you with the best possible quote on shipping costs. All LTL/freight shipments are curbside-delivery only. Customer is responsible for bringing the delivered item into the place of business.
All shipping charges are based on dimensional weight and shipping zone figured in real time using FedEx's database. Please understand that due to packaging weight or multiple boxes not being factored into your original freight quote, your shipping charges may differ slightly. If the difference is greater than 15%, we will call you for an approval before processing your order.
Orders shipped via common carrier are dock or curbside delivery ONLY and do not include "Liftgate", "Inside Delivery", or any other special services unless otherwise specified.
Free Shipping/Items Marked with Free Shipping
Alaska, Hawaii, and Interline Shipments do not qualify for free shipping. Accessorial charges (construction site, liftgate, call before delivery, residential delivery, etc.) may apply to orders that qualify for free shipping. Some manufacturers offer free shipping in general except for certain states; depending on the manufacturer and where your order ships, you might see a shipping cost.
We currently do not add a handling charge to our orders.
If you want your order shipped outside of the United States, then you must use a Freight Forwarding Service because we do not ship directly outside of the United States. Once you have a freight forwarder, you can simply enter the agreed upon shipping address (as long as it's inside of the U.S.) when you are ordering your items, or you can give us a call at 1-800-319-0690 if you need any help.
Shipping Locations/Split Shipments
Most orders ship from our distribution center located in San Antonio, Texas. In the event your order is unable to ship in its entirety from this location, we may separately ship remaining order items from any of our other warehouses.
Tracking Your Order
Mission Restaurant Supply's web site features an online tracking tool that enables you to track your order any time you wish. All you need is your order number and the email address you used to purchase your order. To track your order now, visit the Order Information page.
To track truck freight shipments, please contact Customer Service via email info [at] missionrs.comor toll free at 1-800-319-0690.
All of our orders are packed accordingly with fragile shipments packaged carefully and especially well. Unfortunately, there are rare occasions when orders might become damaged in transit. Mission Restaurant Supply is not responsible for orders damaged in transit.
Freight companies are responsible for inspecting items before picking up a shipment from us. When freight carriers sign for items they pick up from us, they are indicating that items are received in good condition from us unless otherwise noted on the freight bill.
Therefore, it is critical that you inspect your shipment for any damages before signing for your delivery. Once you sign for your shipment (or your customer signs for a shipment in the case you have the merchandise shipped direct to your customer) --even if you sign it "Damaged," "Subject to Inspection," or make any other notes on the freight bill--you will need to file a freight claim with the carrier for any compensation and Mission Restaurant Supply will not be responsible for the outcome of your freight claim.
You can review our Freight Shipment document (PDF) for instructions on receiving any equipment deliveries and handling potential freight damage.
Delivered Shipment Instructions
- Do not sign for your freight shipment without prior inspection.
- Visually inspect equipment deliveries for any damages before signing the receipt.
- If there is visible damage to the packaging, the driver is required to wait for you to thoroughly inspect the equipment. Make sure to notate any signs of visible damage.
- Under no circumstances should equipment be received without your prior inspection. Once you sign for the unit, you are responsible for submitting a freight damage claim within 5 days of receipt.
- Take pictures of the unit fully packaged, at various angles, and several stages of unpacking.
- When in doubt or if you have questions, contact us at 800-319-0690 prior to signing for equipment freight shipments.
- If you identify freight damages at the time of delivery:
You can accept the unit with freight damages:
- Refuse the unit.
- Sign the delivery receipt with "REFUSED DAMAGED."
- Notify us at 800-319-0690; once all is confirmed, we will ship a replacement to you.
If you accept the unit and notice there is concealed freight damage:
- You will be responsible for submitting a freight damage claim.
- Clearly note all damages on the delivery receipt.
- Keep your copies of the delivery receipt and the bill of lading.
- Keep the packing materials for inspection.
- You will be responsible for submitting a freight damage claim.
- Keep your copies of the delivery receipt and the bill of lading.
- Keep the packing materials for inspection.
IMPORTANT: Once the driver leaves, you are responsible for reporting any damages to the freight company. Mission Restaurant Supply is not liable for those damages or the outcome of your freight claim.
If a shipment is refused because it was damaged in transit, we will re-deliver/replace the item at no cost to you after we confirm with the carrier that the item is coming back.
If a shipment is refused for any reason other than damaged in transit, you "the Customer" will be responsible for FULL FREIGHT charges going both ways and a 25% re-stocking fee. This does not include shipments damaged while in storage (see our "Storage Fees" policy below) or shipping errors made on the part of Mission Restaurant Supply.
Additionally, if you refused delivery on your order, and it was not damaged in transit to you or no errors were made on the part of Mission Restaurant Supply, you will be responsible for any freight damages incurred on the return shipment.
If any part of your order shows delivered but is missing, lost, or stolen, please contact us within 3 business days after expected delivery date. We will work with the carrier to find your items, file a claim on your behalf, or determine a resolution for you, which may include a refund, a partial refund, or MissionRS.com store credit..
Chargeback's/ Canceled Payments Due to Damaged Shipment
If you fail to follow the instructions indicated in our "Damage Policy," then proceed to file a chargeback or cancel your payment to us, you will be fully responsible for all freight charges going both ways. You must also make arrangements to have the item(s) returned to us at your expense. In addition, you will be responsible for any damages incurred in the shipment going to you and coming back (if any) and a 25% re-stocking fee.
Remember that once you sign the freight bill (damaged or not), the items belong to you. Therefore we will still bill you for the damages and you will need to file a claim with the carrier if you wish to be compensated by the trucking company for repair of the damages and we will not be responsible for the outcome of your freight claim. Your actual refund amount will be determined after we receive the item back and repairs are completed.
If you make arrangements with a carrier to store your order for any amount of time other than the standard transit time, please note that the carrier reserves the right to bill you storage fees. If the carrier bills Mission Restaurant Supply, we reserve the right to bill the charges to you "the Customer."
In addition, if your order is stored for any amount of time other than the standard transit time, you "the Customer" will be responsible for damages incurred during storage. If you decide to keep your order, our "Damage Policy" will be in effect; if you decide to refuse your order, our "Refused Shipment Policy" will be in effect.
All warranty's are covered by the manufacturer.
Please note, most of the products we offer are for use in a commercial application. Use in a residential application may void your warranty.
If you have any questions on a warranty, please contact us before making your purchase and we will gladly assist you.
There is a 25% re-stocking fee applied to all items that are refundable. Items labeled as "used," "non-stock" (specially ordered from the manufacturer), "made to order" (custom-made), or "special order" might be non-refundable or require a higher re-stocking fee, determined by the manufacturer. Freight charges are not refundable. Products cannot be returned without prior authorization of a Mission Restaurant Supply Customer Service Representative. If for any reason you wish to return or exchange an item or your entire order, please contact us via email returns [at] missionrs.comor toll free at 1-800-319-0690.
To receive a credit (with the exception of freight charges), items must be returned freight prepaid within 30 days of receiving your order, unopened, and in the same unused condition we shipped it to you.
If you prefer to exchange an item, please contact us toll via email returns [at] missionrs.com or call us toll free prior to returning the merchandise. Once the returned item is received, we will process your new order and issue a credit for the price difference between the returned item and the replacement item or bill you for the difference (with your approval). All shipping charges involved will be the responsibility of the customer. Factory Stock Item, Special Order, Made to Order (custom-made), Non-Stock (specially ordered from the manufacturer), and Used items do not qualify for exchange as these items are Not Returnable.
Special Order Returns
Special Order, Made to Order (custom-made), and Non-Stock items (specially ordered from the manufacturer) are Non-Refundable.
Prices and specifications subject to change. Not responsible for Typographical Errors.
For your security, please ship all returned merchandise through an insured carrier like UPS or FedEx. Mission Restaurant Supply will not be held responsible for any items being returned that are lost or damaged.
Ship Returns and Exchanges to:
Mission Restaurant Supply
1503 S. Cherry St.
San Antonio, TX. 78210
Mission Restaurant Supply is committed to ensuring your privacy as a valued customer. Mission Restaurant Supply respects the relationship we have with our customers and we do not sell any information offered to us via our website. We are committed to developing long lasting relationships that are built on trust. Mission Restaurant Supply will never violate that trust.
In order to enhance your online shopping experience with us, we collect and use information from you with third parties to ensure your interactions are as smooth as possible.
Information Collection and Use
Mission Restaurant Supply collects two kinds of information from you:
1. Personally-Identifiable Information
(Information that you choose to provide to us)
All personal information you provide us is considered personally identifiable information. Mission Restaurant Supply will never sell your personal information and will keep all your information confidential. However, in an effort to better serve our customers and improve our day-to-day operations we do share information with our shipping partners and review services.
2. Non Personally-Identifiable Information
(Such as an IP address and Cookies)
An IP Address is a number used by computers on a network to identify your computer so that data can be transmitted to you. We collect IP Address information in order to administer our web site and to gather broad demographic information.
We use Google Inc. services, such as Google Analytics and Google AdWords, for marketing and advertising purposes. If you wish to opt out from this tracking, use the currently available opt-outs for Google.
If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing email communications from Mission Restaurant Supply come with an opt-out link for your convenience. Or you can use this link to unsubscribe now.
All our personal data transmissions are encrypted. When you order from Mission Restaurant Supply, all your personal information is protected. We use Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers.
Update or Change Your Personal Information
If you've created an account with missionrs.com, you can update your information after logging into your account. Or, you can either email us or call our toll free customer service line and request your changes verbally.